Privacy Policy

Grace Globals LTD, operating trueautocheck.com, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Purchase a vehicle history report
• Contact customer support

This information may include:

• Name
• Email address
• Phone number
• Billing and payment information (processed securely through Paddle)
• Vehicle identification information (VIN, license plate)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience. These technologies help us:

• Remember your preferences
• Understand how you use our website
• Improve our services
• Provide relevant advertising

You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide vehicle history reports and related services
• Payment Processing: To process transactions securely through our payment processor
• Customer Support: To respond to your inquiries and provide assistance
• Improvement: To analyze usage patterns and improve our website and services
• Communication: To send you updates, newsletters, and marketing materials (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights
• Fraud Prevention: To detect and prevent fraudulent activities

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

3.1 Service Providers

We work with third-party service providers who assist us in operating our website and services:

• Payment Processors: Paddle (for secure payment processing)
• Data Providers: Vehicle history data sources
• Analytics Services: Google Analytics and similar tools
• Email Services: For sending communications
• Hosting Providers: For website infrastructure

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from government authorities.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security audits
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When your information is no longer needed, we will securely delete or anonymize it.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your information
• Portability: Request transfer of your information
• Withdrawal of Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at info@trueautocheck.com.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Know what personal information is collected, used, and shared
• Request deletion of personal information
• Opt-out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

8. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. Do Not Track Signals

Some browsers support "Do Not Track" signals. Our website does not currently respond to Do Not Track signals, but you can control cookies through your browser settings.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to our website. We will notify you of significant changes via email or prominent notice on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days.

15. Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.